General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Shipping

All 911healty orders are shipped out from all over the world warehouses to your country by Air Freight.

The Estimated Delivery window provided by 911healty reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of 911healty’s control.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

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Returns Policy:

You may return your order by notifying us at any time up to 7 days after your products have been delivered. Notification should be sent via the Contact Us form, stating your order number and the reason for return.

The products to be returned must be returned unopened and at your own expense. We recommend the use of a recorded delivery service. These costs will not be reimbursed.

You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.

Please note, traditional herbal licensed products can not be returned..